108 Performance Return & Refund Policy

Sep 17, 2026 · @Boss

What this policy covers

108 Performance sells two different kinds of things, and they are handled differently: physical equipment and merchandise, which can be returned when defective or damaged, and digital movement programming, which is final once access is delivered.

Category	Examples	Returnable?
Equipment & merchandise	Waterbags, BP vests, apparel, training gear from 108merch.com	Defects and shipping damage only
Digital programs	Pro 2.0 (108PRO2), Team 2.0 (108TEAM2), Starter / Standard / Softball Standard (3MONTH), BP Vest Playbook (12PRO24)	Final once access is delivered; exceptions case by case
Team subscriptions	Team renewal, $500/year	Cancel before renewal; no partial-term refunds
School POs & Bridge Athletic	Purchase-order orders, Bridge Athletic subscriptions	Handled by the TriStar team

We do not offer a blanket money-back guarantee. What you are buying from 108 is movement programming — the coaching methodology and the progression behind it. Equipment that ships with a program is included at no additional charge and is not priced separately for refund purposes.

Equipment and merchandise

We replace or refund equipment that arrives damaged, arrives incorrect, or fails because of a manufacturing defect. We do not accept change-of-mind returns.

Damaged or incorrect on arrival. Report it within 5 days of delivery with photos of the item and the shipping box. We will send a replacement at no cost, or refund the item if a replacement is not available. You will not be asked to ship anything back unless we request it, and if we do, we pay that shipping.

Manufacturing defect after use. Covered under the applicable warranty period — see the waterbag warranty below. Send photos and a short description of how the item failed.

Change of mind, wrong size, no longer needed. Not accepted. Training equipment is used equipment the moment it leaves the box, and we cannot resell it.

If we authorize a return. Return shipping is the customer's responsibility except when the item was damaged, defective, or shipped in error. Items must arrive in original packaging with all components. Refunds are issued to the original payment method within 5–10 business days of the item being received and inspected.

Not returnable under any circumstance: used apparel, opened nutrition or consumable products, and any item altered, modified, or damaged through misuse, improper storage, or normal wear.

Waterbag warranty

108 waterbags carry a 6-month warranty from the date of delivery against manufacturing defects — seam failure, valve failure, and material separation under normal training use.

Covered: seams that split, valves that will not seal or that leak at the fitting, and welds that separate during normal swing and throw work.

Not covered: punctures and abrasion from contact with fences, cleats, concrete, or rough surfaces; damage from overfilling past the fill line; damage from freezing, prolonged sun exposure, or storage while full; and normal surface wear.

To make a claim, send photos of the failure point and your order number. Approved claims are replaced, not refunded, and the replacement carries the remainder of the original 6-month term. Waterbags included free with a program purchase carry the same warranty.

Digital programs and playbooks

All digital program sales are final once access is delivered. Access is considered delivered when the program code is issued or the account is activated — not when the athlete first logs in.

Program	Code
Pro 2.0	108PRO2
Team 2.0	108TEAM2
Starter / Standard / Softball Standard	3MONTH
BP Vest Playbook	12PRO24

This is not a technicality. A program is the methodology, the progression, and the reasoning behind it — all of which transfer to the athlete the moment they see it. There is no way to return that.

Exceptions we will review. Duplicate charges, a purchase made in error and reported before the code is redeemed, a wrong program purchased and reported within 48 hours, and access that cannot be delivered because of a problem on our end. Reach out and we will make it right.

Not an exception. Changing your mind, an athlete who did not follow through, results that did not arrive on the timeline you hoped for, or a coach or facility that decided to go a different direction. We will always help you get more out of the program, but we do not refund it.

Team subscriptions and renewals

Team subscriptions renew at $500 per year. Cancel any time before the renewal date and you will not be charged again; your access runs through the end of the term you already paid for.

We do not prorate or refund a partial term. If a renewal charge catches you off guard, contact us within 14 days of the charge and we will review it — an unintended renewal is not the outcome we want either.

Cancellation requests go to sales@108performanceacademy.com and take effect on the current term's end date.

Schools, purchase orders, and Bridge Athletic

School and district orders placed on a purchase order, and refund requests on Bridge Athletic subscriptions, are handled by our TriStar team rather than the general sales inbox.

Send those to tristar@108performanceacademy.com, or email sales@108performanceacademy.com and we will route it there the same day. PO orders follow the terms on the PO itself, including any district requirements that differ from this policy.

How to start a return or warranty claim

Email sales@108performanceacademy.com with:

1. Your order number and the email the order was placed under
2. The item or program in question
3. What happened, in a sentence or two
4. Photos, for anything damaged or defective — the failure point and the shipping box if it arrived that way

We respond within one business day. If a replacement is approved it ships within 3 business days. Approved refunds post to the original payment method within 5–10 business days, depending on your bank.

If you are unsure whether something qualifies, email us anyway. We would rather look at it than have you guess.

Shopify store version

Shorter, customer-facing copy for the 108merch.com policy page. Paste into Settings → Policies → Refund policy.

RETURN & REFUND POLICY

EQUIPMENT & MERCHANDISE
We replace or refund equipment that arrives damaged, arrives
incorrect, or fails from a manufacturing defect. Report damage
within 5 days of delivery with photos of the item and the
shipping box, and we'll replace it at no cost to you.

We do not accept change-of-mind returns. Training equipment is
used equipment the moment it leaves the box. If we authorize a
return for any other reason, return shipping is the customer's
responsibility and the item must arrive in original packaging
with all components.

Used apparel and opened consumables cannot be returned.

WATERBAG WARRANTY
108 waterbags are warrantied 6 months from delivery against
seam failure, valve failure, and material separation under
normal training use. Not covered: punctures or abrasion from
fences, cleats, or rough surfaces; overfilling past the fill
line; freezing, sun damage, or storage while full; normal wear.
Approved claims are replaced, not refunded.

DIGITAL PROGRAMS
All digital program sales are final once access is delivered.
You are purchasing movement programming — the methodology and
progression — which transfers as soon as it's seen. We do
review duplicate charges, purchases made in error and reported
before the code is redeemed, and wrong-program purchases
reported within 48 hours.

TEAM SUBSCRIPTIONS
Team subscriptions renew at $500/year. Cancel before your
renewal date and you won't be charged again; access runs
through the end of the paid term. We do not prorate or refund
partial terms.

SCHOOLS & PURCHASE ORDERS
School PO orders and Bridge Athletic subscription questions go
to tristar@108performanceacademy.com.

STARTING A RETURN
Email sales@108performanceacademy.com with your order number,
the item, what happened, and photos if something is damaged or
defective. We respond within one business day. Approved
replacements ship within 3 business days; approved refunds post
to your original payment method in 5-10 business days.

Not sure if something qualifies? Email us anyway.